All sales are final. Due to the custom nature of our products returns or refunds will not be accepted unless the following occur:
- Your order was incorrect. We do our best to ensure the color and messages in your fortune cookies are correct. When you receive the fortune cookies and the product is not the same as what is on the order form we will either refund the full price of the fortune cookies or redo them for you correctly.
- Damage to the cookies during shipping. If you fortune cookies are damaged during the shipping process we will redo the fortune cookies for you at no cost.
- Product is not fresh. If you feel your fortune cookies are not fresh, when you receive them, we will redo your order for you at no cost.